Returns, Refunds & Consumer Rights

At Just a Maker 3D, we want you to be happy with your purchase. If something is not right with your order, please contact us so we can help.

Online cancellation rights

For eligible standard goods bought online, you have 14 days from the day you receive the goods to tell us that you wish to cancel, without giving a reason. To cancel, email justamaker3d@outlook.ie with your name, order number and the items you wish to cancel. After telling us, you have a further 14 days to send the goods back.

Return shipping costs

For eligible change-of-mind cancellations, you are responsible for the direct cost of sending the goods back to us. We do not provide free return postage or reimburse that return shipping cost. This does not affect your right to a refund of the original standard delivery charge where required by law. Any extra cost of an upgraded delivery option is not refundable as part of a statutory change-of-mind cancellation.

Contact justamaker3d@outlook.ie for return instructions before sending an item back. Contacting us for instructions does not make your cancellation rights conditional on our approval.

[REVIEW BEFORE LAUNCH] Confirm and publish the return address.

Custom-made and personalised products

Items made to your own specifications or clearly personalised (for example with a name or a custom design) are exempt from the 14-day change-of-mind cancellation right. Standard catalogue items that are simply printed after you order are not exempt. This exception never removes your rights if an item is faulty, damaged, incorrectly supplied or does not match the agreed description or specification.

Faulty, damaged or incorrect products

Contact us with your order number and a description of the issue. Depending on the circumstances, the remedy may be repair, replacement, a price reduction or a refund, as required by law. We cover the necessary return shipping costs for faulty, damaged, incorrectly supplied or non-conforming goods where required by law. The customer-paid return shipping rule for change-of-mind cancellations does not apply to these cases.

Refunds

When you cancel an eligible order, we refund the price paid, including the standard delivery charge, within 14 days of receiving your cancellation. We may wait until we receive the goods back, or proof that you have sent them. Refunds are made using the original payment method.

Exchanges

You may contact us to request an exchange. Availability depends on the product and circumstances. Exchanges do not replace or limit your statutory rights.

Your legal rights

Nothing in this policy limits your statutory rights under Irish and EU consumer law, including the Consumer Rights Act 2022.